Revenue Management 101
Forecasting, pricing, protection, overbooking and displacement, with calculators.
Read →Library
Everything we publish, free to read.
Courses, papers, standards, case studies and recipe collections. The Practice Bible and the three-volume Compendium are sent on request.
Courses
9 titles
Restaurant Revenue Management
RevPASH, table mix, meal duration and demand periods, with a calculator.
Read →Digital Marketing for Hotels
The booking journey, channel cost, funnel arithmetic and a launch checklist.
Read →Food and Beverage 101
How a hotel’s restaurants and bars should be run and measured.
Read →Kitchen and BOH Design
Flow, areas and equipment logic for kitchens and back of house, with a capacity tool.
Read →Hotel Operations 101
How a hotel is run day to day, and what good looks like in each department.
Read →Rooms Division
Front office, housekeeping and the 30-point room inspection.
Read →The Departments
Sixteen departments of a luxury hotel: purpose, measures and standards.
Read →The Development Manual
From site to opening: gates, the area programme and benchmarks by tier, with calculators.
Read →Papers
5 titles
Hotel Agreements 101
Management, lease, franchise and hybrid agreements explained for owners.
Read →Operator Fee Structures 101
Base fee, incentive fee, owner’s priority and how the fee stack moves with performance.
Read →Market Segmentation
Segments, sources and channels: the mix that sets a hotel’s rate.
Read →The Menu Engineering Playbook
Stars, plowhorses, puzzles and dogs: what to do with each, and how to run the matrix every month.
Read →The Wine Programme
How to run a cellar and a list: bins, the list, by the glass, formats and the pricing system.
Read →Tools
4 titles
The Hospitality Business Model Canvas
Osterwalder’s nine building blocks, worked for a luxury hospitality platform.
Read →Menu Engineering
Cost the plate, set the price and run the menu matrix on your own dishes.
Read →Beverage and Wine Pricing
Pour cost, bottle-to-glass arithmetic and a tiered wine pricing grid.
Read →Audits and Checklists
Six self-scoring audits that remember your ticks on this device.
Read →Tools
1 title
The Owner’s Desk
Seventeen calculators for owners and managers: flow-through, fees, value, pricing, overbooking and more.
Read →Methods
1 title
The Monthly Review
How an owner reads the month: the one-page report and the questions to ask.
Read →Practice notes
1 title
F&B Concepts and Advisory
How Excelsior conceives, designs and opens restaurants and bars, and the record behind it.
Read →Concepts
1 title
Ozumo
A contemporary Japanese restaurant concept, from name to napkin.
Read →Case studys
6 titles
The Lodhi, New Delhi
Good to great: how The Lodhi grew revenue 3.5 times and RevPAR five times between 2016 and 2020.
Read →The Claridges, New Delhi
A storied house rebuilt after 2020: the commercial engine, five F&B concepts, wellness and the redevelopment master plan.
Read →The Claridges Redevelopment
Concept, approvals strategy, asset plan and business case for the next iconic luxury hotel of New Delhi.
Read →The Leela Palace Udaipur
A repositioning thesis written during the shutdown for the world’s highest-ranked hotel.
Read →Taj Exotica Resort & Spa, Maldives
The island, repositioned: product, table and the twelve months on the record.
Read →MKT, New Delhi
Four kitchens and a bar under one roof, planned as one business.
Read →Recipes
1 title
The Breakfast Compendium
Healthy breakfast plates, green juices and cold-pressed combinations, each with measures and method.
Read →Lists
1 title
The Safari Lounge Beverage List
A complete bar list from The Lodhi, with its pricing logic.
Read →Librarys
1 title
The Library of the Practice
The contents of the Excelsior Compendium, three volumes on owner-side hotel asset management.
Read →Recipes
1 title
The Mixology Compendium
Twenty-five chapters of cocktails, from the martini to the wine cocktail, with measures and method.
Read →